At Pop Ins, your satisfaction means the world to us. Each scent sachet is handmade with care
and designed to elevate your space — and your mood. 

 Returns

If for any reason you are not entirely satisfied we offer a straightforward return and exchange policy. Simply contact our customer service team within 14 days of purchase, and we will guide you through the process to ensure your complete satisfaction. Please note that the product will need to be returned in its original condition, and return shipping costs may apply.

 Damaged or Defective Items

If your order arrives looking like it had a rough night — damaged, defective, or missing something — let us know within 7 days of delivery. Email us at info@freshscentpopins.com with your order number and a quick photo, and we’ll make it right.

Timing Matters

Claims for damaged or incorrect orders must be made within 7 days of receiving your goodies. After that, we assume you’re happily vacuuming, sniffing, or seducing.